TASK

To ensure the successful undertaking of an engagement exercise with the patient population of a GP practice in Maghull.  NHS England Cheshire & Merseyside commissioners had little option but to relocate patients to new premises as a result of the current premise owners requiring the building back for their own use.  A full engagement exercise was carried out on behalf of NHSE commissioners ensuring full compliance to all statutory duties and minimising any risk of reputational damage.

OUTCOME

• All patients were engaged directly by postal communication.
• A variety of feedback mechanisms were established and managed during the process.
• A full summary report of findings was presented to NHSE commissioners with suggested recommendations and next steps.
• Patients due to move in November 2016.